PRIVACY POLICY

Effective Date: January 2026

Electrician Accelerator respects your privacy and is committed to handling personal information responsibly and in accordance with applicable privacy laws.

This Privacy Policy explains how Electrician Accelerator collects, uses, stores, discloses and protects personal information when you visit our websites, communicate with us, apply for or purchase our products or services, participate in our training or coaching programs, use our online platforms, or otherwise interact with us.

By using our websites, products or services, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

For the purposes of this Privacy Policy, “Electrician Accelerator”, “we”, “us” and “our” means the Electrician Accelerator entity responsible for collecting and handling your personal information in connection with the relevant website, product or service.

Our primary contact email is:

support@electricianaccelerator.com

Where another legal entity within our corporate group provides a particular service, that entity may also handle your personal information in accordance with this Privacy Policy and applicable law.

2. WHAT IS PERSONAL INFORMATION?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is recorded in a material form or not.

Depending on how you interact with us, personal information may include:

• your name;

• business name;

• email address;

• telephone number;

• postal or business address;

• billing information;

• payment information;

• account details;

• login information;

• business information;

• occupation;

• industry;

• business size;

• business revenue information;

• business goals;

• information you provide during applications;

• information you provide during coaching;

• communications between you and us;

• photographs;

• video recordings;

• testimonials;

• reviews;

• survey responses;

• information contained in documents you provide;

• IP address;

• device information;

• browser information;

• website activity;

• approximate location information;

• cookie information;

• advertising identifiers;

• information about your interaction with our advertisements; and

• other information you voluntarily provide to us.

We may also collect information relating to your business where that information can be connected to you as an individual.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you or automatically when you interact with us.

This may occur when you:

• visit our websites;

• submit an enquiry;

• complete an application;

• book a call;

• purchase a product or service;

• create an account;

• participate in our programs;

• communicate with our team;

• attend a coaching call;

• participate in a webinar;

• complete a survey;

• submit a testimonial or review;

• enter a promotion;

• subscribe to an email list;

• communicate with us by telephone, SMS or email;

• interact with our social-media pages;

• interact with our advertisements;

• use our online communities;

• access our training platforms;

• submit forms or questionnaires; or

• otherwise interact with Electrician Accelerator.

4. INFORMATION COLLECTED AUTOMATICALLY

When you visit our websites or use our online services, we may automatically collect certain technical and usage information.

This may include:

• IP address;

• browser type;

• operating system;

• device type;

• device identifiers;

• referring website;

• pages visited;

• links clicked;

• approximate geographic location;

• date and time of visits;

• session information;

• website activity;

• advertising interactions;

• conversion information;

• error logs; and

• other technical information.

This information may be collected through cookies, pixels, tags, scripts, server logs and similar technologies.

5. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate, secure, analyse and improve our websites and services.

Cookies may allow us to:

• remember preferences;

• keep you logged in;

• understand how visitors use our websites;

• measure website traffic;

• improve website performance;

• understand advertising effectiveness;

• measure conversions;

• personalise content;

• recognise returning visitors;

• support security;

• identify technical problems; and

• deliver or measure relevant advertising.

Some cookies are necessary for our websites to function.

Other cookies are used for analytics, advertising or functionality.

You can control or disable cookies through your browser or, where available, our cookie settings.

Disabling certain cookies may affect website functionality.

6. ANALYTICS

We may use analytics services to understand how visitors interact with our websites and services.

These services may collect information such as:

• pages viewed;

• traffic sources;

• device information;

• approximate location;

• session information;

• interactions with website elements;

• advertising interactions; and

• conversion activity.

Analytics providers may process information in accordance with their own privacy policies.

7. ADVERTISING AND MARKETING TECHNOLOGIES

We may use third-party advertising and marketing platforms to promote our products and services and measure advertising performance.

These platforms may include providers such as:

• Google;

• Meta;

• TikTok;

• LinkedIn;

• other advertising networks;

• social-media platforms;

• analytics providers; and

• marketing technology providers.

These providers may use cookies, pixels, advertising identifiers and similar technologies to help us:

• measure advertising performance;

• understand which advertisements generate enquiries or purchases;

• build or use advertising audiences;

• deliver advertisements;

• prevent fraud;

• measure conversions; and

• improve advertising relevance.

Depending on the platform and applicable law, these providers may process information outside Australia.

We do not control the privacy practices of third-party advertising platforms.

You should review the relevant provider's privacy policy and privacy settings for further information about how it handles your information.

8. WHY WE COLLECT PERSONAL INFORMATION

We may collect and use personal information for purposes including:

Providing our products and services

We use information to:

• process purchases;

• provide access to training;

• provide coaching and support;

• manage accounts;

• deliver services;

• administer memberships;

• communicate with customers;

• respond to enquiries; and

• provide customer support.

Managing our business

We may use information to:

• administer our business;

• maintain records;

• process payments;

• manage customer relationships;

• improve operations;

• conduct internal analysis;

• prevent fraud;

• manage security;

• resolve disputes; and

• enforce our agreements.

Marketing

Subject to applicable law, we may use your personal information to:

• send newsletters;

• send promotional communications;

• notify you about products and services;

• provide special offers;

• inform you about events;

• provide educational content;

• conduct remarketing;

• measure advertising effectiveness; and

• provide information about related products and services.

You may opt out of marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

Improving our services

We may analyse information to understand:

• which products are used;

• which content is popular;

• customer engagement;

• website performance;

• customer preferences;

• advertising performance; and

• opportunities to improve our products and services.

9. BUSINESS INFORMATION

Because Electrician Accelerator provides business education, training and coaching, you may provide us with information about your business.

This may include:

• business revenue;

• number of employees;

• number of vehicles;

• number of customers;

• business expenses;

• pricing;

• sales information;

• marketing information;

• lead information;

• business goals;

• operational information;

• financial performance;

• business processes; and

• other commercially sensitive information.

We may use this information to provide, personalise and improve our Services, assess Program participation and administer any applicable performance-based guarantee.

Where business information constitutes personal information, we will handle it in accordance with this Privacy Policy and applicable law.

10. INFORMATION PROVIDED DURING COACHING

If you participate in coaching, mentoring or consulting with Electrician Accelerator, you may voluntarily provide information concerning your business, employees, customers, finances, marketing or operations.

You should only provide personal information concerning another individual where you have appropriate authority or permission to do so, or where you are otherwise legally entitled to provide it.

You should avoid providing sensitive personal information about third parties unless it is reasonably necessary for us to provide the Services.

11. PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

Depending on the payment method used, we may receive information such as:

• transaction details;

• payment status;

• customer name;

• billing details;

• partial payment information;

• transaction identifiers; and

• other information necessary to administer your purchase.

We generally do not need to directly store your complete payment card number.

Payment providers may independently collect, store and process payment information in accordance with their own terms and privacy policies.

12. HOW WE USE INFORMATION FOR PAYMENTS

Payment information may be used to:

• process purchases;

• verify transactions;

• process recurring payments;

• manage subscriptions;

• identify failed payments;

• process refunds;

• prevent fraud;

• manage chargebacks;

• reconcile transactions; and

• maintain financial records.

13. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

• employees;

• contractors;

• coaches;

• consultants;

• technology providers;

• hosting providers;

• payment processors;

• CRM providers;

• email providers;

• SMS providers;

• analytics providers;

• advertising platforms;

• marketing providers;

• customer-support providers;

• accounting providers;

• professional advisers;

• legal advisers;

• insurers;

• debt-recovery providers;

• IT and cybersecurity providers;

• cloud-storage providers;

• service providers assisting us to operate our business; and

• government, regulatory or law-enforcement bodies where required or permitted by law.

We expect service providers handling personal information on our behalf to take appropriate steps to protect that information and use it only for authorised purposes.

14. DISCLOSURE TO RELATED ENTITIES

Where appropriate, we may share personal information with entities within our corporate group for purposes including:

• administration;

• service delivery;

• customer support;

• marketing;

• technology;

• security;

• accounting;

• compliance; and

• business management.

Where required by law, appropriate arrangements will be maintained for the handling of personal information within the group.

15. INTERNATIONAL DISCLOSURE

Some of our service providers, technology providers and business partners may be located outside Australia.

As a result, your personal information may be stored or processed outside Australia.

Countries in which information may be processed can include the United States and other jurisdictions in which our service providers operate.

Where required by applicable Australian privacy law, we will take reasonable steps to ensure that overseas recipients handle personal information appropriately.

You acknowledge that overseas service providers may be subject to laws in their own jurisdictions.

16. BUSINESS SALE, RESTRUCTURE OR ACQUISITION

If Electrician Accelerator is involved in:

• a merger;

• acquisition;

• sale of assets;

• sale of the business;

• corporate restructuring;

• financing;

• insolvency;

• administration;

• receivership; or

• another corporate transaction,

personal information may be disclosed or transferred as reasonably necessary in connection with that transaction, subject to applicable law.

Any acquiring or successor entity may continue to use personal information for purposes consistent with this Privacy Policy and applicable law.

17. LEGAL DISCLOSURES

We may disclose personal information where reasonably necessary to:

• comply with a legal obligation;

• comply with a court order;

• comply with a subpoena;

• respond to a lawful government request;

• protect our rights;

• enforce our agreements;

• investigate fraud;

• prevent unlawful activity;

• protect the security of our systems;

• protect the safety of an individual; or

• defend or pursue legal claims.

18. FRAUD AND SECURITY

We may collect and use personal information to identify, investigate and prevent:

• fraud;

• payment fraud;

• chargebacks;

• account abuse;

• unauthorised access;

• identity misuse;

• intellectual-property infringement;

• malicious activity;

• cyberattacks; and

• other unlawful or harmful activity.

We may disclose information to relevant third parties where reasonably necessary for these purposes and permitted by law.

19. DIRECT MARKETING

Subject to applicable law, we may contact you by:

• email;

• SMS;

• telephone;

• social media;

• online advertising;

• direct mail; or

• other electronic or communication channels

about products, services, educational material, events, offers or other information that may be relevant to you.

You may opt out of direct marketing at any time.

For email communications, you can generally use the unsubscribe link included in the communication.

For SMS communications, you can generally follow the opt-out instructions provided.

You may also contact:

support@electricianaccelerator.com

to request removal from marketing communications.

Opting out of marketing does not necessarily stop essential service communications, including:

• transaction confirmations;

• payment notices;

• account notices;

• security communications;

• contractual notices; or

• other communications necessary to provide the Services.

20. TELEPHONE AND SMS COMMUNICATIONS

Where you provide your telephone number, you consent to us contacting you by telephone, SMS or other messaging channels for purposes permitted by applicable law.

This may include:

• responding to enquiries;

• confirming appointments;

• providing customer support;

• administering your account;

• discussing purchases;

• payment-related communications;

• providing Program information; and

• marketing communications where permitted by law and any required consent has been obtained.

You may withdraw consent to marketing communications at any time.

20A. MOBILE INFORMATION AND SMS OPT-IN DATA

We do not sell or share mobile opt-in data. No mobile information collected for SMS purposes, including your mobile number and your SMS opt-in consent, will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information-sharing arrangements described in this Privacy Policy and will not be shared with any third party for that third party's own marketing purposes.

Service providers. Mobile information may be disclosed to subcontractors who provide support services to us, such as customer-service providers and SMS message-delivery providers, solely so that they can perform those services on our behalf and subject to confidentiality obligations.

Message frequency and costs. Message frequency varies. Message and data rates may apply.

Opting out and help. You may opt out of SMS messages at any time by replying STOP to any message from us. After you reply STOP we will send a single confirmation message and will not send you further SMS messages unless you opt in again. For assistance, email support@electricianaccelerator.com.

Carrier liability. Mobile carriers are not liable for delayed or undelivered messages.

Full SMS terms. Our complete SMS and text messaging program terms are set out in our Terms & Conditions.

21. DATA QUALITY

We take reasonable steps to ensure personal information we hold is accurate, complete and up to date where necessary for the purposes for which it is used.

You should notify us if your personal information changes or if you believe information we hold about you is inaccurate.

22. DATA SECURITY

We take reasonable steps appropriate to the circumstances to protect personal information from:

• misuse;

• interference;

• loss;

• unauthorised access;

• unauthorised modification; and

• unauthorised disclosure.

Security measures may include:

• access controls;

• authentication;

• password protections;

• encryption where appropriate;

• secure service providers;

• monitoring;

• backups;

• staff controls; and

• other technical, physical and organisational measures.

However, no method of transmission or electronic storage is completely secure.

We cannot guarantee that information transmitted over the internet will always be completely secure.

You are responsible for protecting your own passwords, login credentials and devices.

23. DATA BREACHES

If we become aware of a data breach involving personal information, we will assess the incident and take steps required under applicable law.

Where applicable, this may include notifying affected individuals and/or the Office of the Australian Information Commissioner.

24. HOW LONG WE RETAIN INFORMATION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide Services;

• maintain business and financial records;

• comply with legal obligations;

• resolve disputes;

• enforce agreements;

• maintain security;

• prevent fraud; and

• protect our legitimate business interests.

Different categories of information may be retained for different periods.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to legal, accounting, regulatory or operational requirements.

25. DE-IDENTIFIED AND AGGREGATED INFORMATION

We may create aggregated, statistical or de-identified information from personal information.

Where information has been de-identified so that it no longer reasonably identifies an individual, we may use it for purposes including:

• analytics;

• research;

• benchmarking;

• reporting;

• product development;

• marketing analysis; and

• business planning.

26. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights to:

• request access to personal information we hold about you;

• request correction of inaccurate information;

• ask us how your information is being used;

• ask about certain disclosures;

• withdraw consent where processing is based on consent;

• opt out of direct marketing; and

• make a privacy complaint.

Some requests may be subject to exceptions under applicable law.

27. ACCESSING YOUR PERSONAL INFORMATION

You may request access to personal information we hold about you by contacting:

support@electricianaccelerator.com

We may need to verify your identity before responding to an access request.

We will generally respond within the period required by applicable law.

In certain circumstances, we may refuse access where permitted or required by law.

If access is refused, we will generally explain the reason unless the law prevents us from doing so.

28. CORRECTING YOUR INFORMATION

If you believe information we hold about you is inaccurate, incomplete or out of date, contact:

support@electricianaccelerator.com

We will take reasonable steps to correct information where appropriate.

29. WITHDRAWING CONSENT

Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent, subject to applicable law.

Withdrawal of consent does not affect processing that occurred before withdrawal.

It may also mean that we are unable to provide certain services, features or communications where the information is necessary for those purposes.

30. MARKETING OPT-OUT

You may opt out of promotional communications at any time.

You can:

• click unsubscribe in an email;

• follow SMS opt-out instructions;

• adjust applicable platform settings; or

• contact us at support@electricianaccelerator.com.

We will take reasonable steps to process your request.

You may continue to receive transactional or service-related communications.

31. THIRD-PARTY WEBSITES

Our websites may contain links to third-party websites.

We are not responsible for the privacy practices, security, content or policies of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

32. THIRD-PARTY PLATFORMS

Our Services may operate through or integrate with third-party platforms.

These may include platforms used for:

• payment processing;

• CRM;

• email;

• SMS;

• video;

• course delivery;

• scheduling;

• analytics;

• advertising;

• cloud storage;

• customer support; and

• communications.

Those providers may independently process information in accordance with their own privacy policies.

We are not responsible for privacy practices outside our reasonable control.

33. SOCIAL MEDIA

We may operate social-media pages and communities.

Information you voluntarily post publicly may be visible to other people.

You should consider carefully what information you publish publicly.

We are not responsible for information you voluntarily disclose publicly through social-media platforms.

34. TESTIMONIALS, REVIEWS, PHOTOS AND VIDEOS

If you voluntarily provide a testimonial, review, photograph, video or other content concerning Electrician Accelerator, we may use that content for legitimate business purposes, subject to applicable law and any permissions or consents required.

This may include:

• our websites;

• social media;

• advertising;

• email;

• presentations;

• case studies;

• educational material; and

• other promotional channels.

Where required, we will obtain appropriate consent before using personal information for these purposes.

35. COACHING CALLS AND RECORDINGS

Coaching calls, webinars, group sessions and other Program interactions may be recorded.

Recordings may contain personal information and may be used for:

• providing replay access;

• training;

• quality assurance;

• customer support;

• internal review;

• improving our Services; and

• other purposes permitted by law.

Where required by law, we will provide appropriate notice or obtain appropriate consent.

You should avoid sharing information during group sessions that you do not want other participants to hear.

36. CHILDREN

Our Services are primarily directed toward adults and business operators.

We do not knowingly target our business education services to children.

If we become aware that we have collected personal information from a child in circumstances where collection was not permitted, we will take reasonable steps to address the situation in accordance with applicable law.

37. SENSITIVE INFORMATION

We generally do not require sensitive information to provide our Services.

You should not provide sensitive information unless reasonably necessary.

Where sensitive information is collected, we will handle it in accordance with applicable privacy laws and any consent requirements that apply.

38. GOVERNMENT IDENTIFIERS

We generally do not require government identifiers such as tax file numbers, driver's licence numbers or passport numbers for ordinary use of our Services.

You should not provide such information unless specifically requested for a legitimate and lawful purpose.

39. PERSONAL INFORMATION OF OTHER PEOPLE

If you provide us with personal information about another individual, you represent that you have authority to provide that information or are otherwise legally entitled to do so.

Where reasonably practicable, you should ensure that the individual is aware that their information is being provided to us.

40. BUSINESS TRANSFERS

If our business or assets are sold, transferred, merged or restructured, personal information may form part of the assets transferred, subject to applicable law.

The receiving entity may use that information for purposes consistent with this Privacy Policy and applicable law.

41. PRIVACY COMPLAINTS

If you believe we have mishandled your personal information, please contact us first:

support@electricianaccelerator.com

Please provide sufficient information for us to investigate your complaint.

We will investigate and respond within a reasonable period and in accordance with applicable law.

42. OFFICE OF THE AUSTRALIAN INFORMATION COMMISSIONER

If you are dissatisfied with our response to a privacy complaint, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about privacy complaints and the OAIC is available from the OAIC's official website.

43. GDPR AND INTERNATIONAL PRIVACY LAWS

If you are located outside Australia, additional privacy laws may apply depending on your location and circumstances.

Where applicable, we may provide additional rights or protections required by those laws.

However, this Privacy Policy is primarily designed for our Australian operations and the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles.

44. EUROPEAN PRIVACY RIGHTS

Where the GDPR applies to our processing of your personal information, you may have additional rights including, where applicable:

• access;

• correction;

• deletion;

• restriction;

• portability;

• objection;

• withdrawal of consent; and

• other rights provided by the GDPR.

Requests concerning applicable international privacy rights may be made to:

support@electricianaccelerator.com

We will assess each request against the laws applicable to the relevant processing activity.

45. CALIFORNIA AND OTHER US PRIVACY LAWS

Where applicable, individuals located in jurisdictions with specific privacy laws may have additional rights.

We will assess requests under the law applicable to the relevant individual and processing activity.

Nothing in this Privacy Policy is intended to create rights that do not otherwise apply to the relevant individual.

46. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• changes to our business;

• changes to our products or services;

• changes to technology;

• changes to third-party providers;

• changes to applicable law;

• changes to our privacy practices; or

• security or operational requirements.

The updated Privacy Policy will be posted on our website with a revised effective date.

Where required by law, we will provide additional notice of material changes.

47. CONTACT US

If you have questions about this Privacy Policy, wish to exercise a privacy right, or wish to make a privacy complaint, contact:

Electrician Accelerator

Email: support@electricianaccelerator.com

48. ACKNOWLEDGEMENT

By using our websites, submitting information, creating an account, purchasing our Services or otherwise interacting with Electrician Accelerator, you acknowledge that you have had an opportunity to review this Privacy Policy.

This Privacy Policy should be read together with our Terms and Conditions and any other policies applicable to the relevant Services.

Effective Date: January 2026

Last Updated: January 2026

© 2026 Electrician Accelerator. All rights reserved.

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